Contact Us
Got a question about something you've read on brantacan.co.uk, spotted an error, or want to flag a casino we should take a closer look at? This page explains the best way to reach us and what we can realistically help with.
What we can help with
We built Non Gamstop Casinos to give straight, independent information to UK players researching casinos not on Gamstop, so most of what we hear from readers falls into a few categories:
- Corrections — a bonus term, licence detail or rating that looks out of date
- Suggestions for brands or topics you'd like us to cover
- Feedback on how we rate and rank the sites listed on this page
- General queries about how non-Gamstop casinos work
We're a review and comparison site, not a casino operator. That means we can't access anyone's player account, process a deposit or withdrawal, or resolve a dispute over a bonus, a bet or a bill. Those matters sit with the casino itself, and its own support team, licensing body or dispute resolution service will be far better placed to sort them out than we are.
Before you get in touch, a few things worth checking
A lot of the questions we get are already answered elsewhere on the site, so it's worth a quick look first:
- If your question is about how the exclusion scheme itself works, or how to step back from gambling, our Responsible Gambling page covers this in detail
- If you're weighing up specific sites, our Non Gamstop Casinos UK 2026 guide breaks down individual brands, bonuses and payment options
- If you want to know how we research and rate operators, or who's behind Non Gamstop Casinos, that's covered on our About Us page
- If you're after the site's legal terms, usage rules or affiliate disclosure, those live on our Terms and Conditions page
How we handle what you tell us
When you contact us, we only use the information you provide to respond to your query. We don't sell reader details on, and we don't add you to marketing lists without your say-so. If your message concerns a specific operator listed on this site — say, Betmica, Kikibet or Betninja — it helps to include the site name, the date, and as much detail as you can, so we can look into it properly and update the relevant review if needed.
A note on independence
Non Gamstop Casinos may earn a commission when readers sign up with a casino through links on this site. That relationship never decides which brands appear here or how they're rated — our ranking process is based on the same criteria for every operator, regardless of any commercial arrangement. If you think an offer, term or rating on the site is wrong or out of date, telling us helps keep it accurate, and we'd genuinely rather hear about it than leave it standing.
What happens after you send a message
We read every message that comes in. Simple factual queries and corrections are usually the quickest to action, since we can check the detail against the operator's own site and update the page if needed. Broader questions — about how a particular type of bonus works, or how a payment method behaves at non-Gamstop sites in general — may take a little longer, since we like to give a proper answer rather than a rushed one.
We can't guarantee a response to every message, particularly if it asks us to comment on an individual account issue, but we do read and consider all reasonable feedback about the accuracy and usefulness of what's published here.
Gambling can affect anyone
If you're contacting us because gambling has become difficult to manage, please don't wait on a reply from us first. Our Responsible Gambling page lists routes to independent support that are set up to help straight away. Remember that all gambling on this site's featured operators is intended for adults aged 18 and over, and it's worth only ever playing with money you can afford to lose.